Interview with a Head of International Development – Retail


A/N  This week my interview subject is a fellow Old Rishworthian alumni. I hope you’ll enjoy reading her journey and the advice shared.

Tell us a little about your career and how you ended up where you are today.

From setting up shop with my cash register as a little girl I knew I wanted to be in retail. Somehow over the years I now am still in retailing, and now have the privilege of travelling all over the world looking for new retail opportunities with a great brand. How cool is that?! I always think I have been lucky, but my friends remind me that it is me who has found and made the opportunities.

What makes someone good in your chosen field?

Opportunity driven, understanding both your customer and client, loving your brand, long hours and sheer determination! Listen more than you speak. Consultation, persuasion and selling skills are critical.

What mediums/areas do you mostly operate in?

International Retail Development and Franchising.

What can be challenging about your profession?

Long hours and flexibility to be available 24/7, this is retailing. Jet lag and chronic tiredness. Demanding customers, clients and bosses. Life never stands still so you need to be flexible and on the ball.

What do you most like about your profession?

The buzz of making things happen. Easy measurements for success. Seeing results. Every day is different.

What has been your most embarrassing professional moment?
Announcing the wrong speaker at a huge conference I had organised. I wanted the floor to open up. I don’t think it bothered anyone else but I hated making a mistake!

What has been your most nerve-wracking professional moment?

Negotiating and landing a big contract.

What one piece of advice would you give someone starting out their careers; especially in your field?

Believe in yourself at all times.You can make anything happen if you have the will and determination.

Is there anything else you would like to share?

Build up as many contacts and connections as you can. If you find someone interesting who makes you rethink things see if they will mentor you.
Read articles, chat, listen and learn.
Don’t forget your family and friends.. You can’t bring back time..

Helen Barnish, Hamleys of London
Helen Barnish, Hamleys of London

Helen Barnish is Head of International Development – Retail, Hamleys of London. Researching new markets to expand to, and contracting new Partners

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