Measuring touchpoints makes smart business sense. But first, let's agree that a touchpoint, for the purpose of this article, is defined as "a point of contact between you and a potential customer." When it comes to how you count touchpoints there are a host of different opinions. I believe, if you are being serious, you … Continue reading Measuring touchpoints
Have you noticed that kids ask questions pretty much non-stop? All the time. Constantly. If you’re a parent, you’ll be very familiar with the Why? Why? Why? You know how it goes, you provide an answer, and back they come with yet another question. Kids are super persistent. They are relentless in the pursuit of … Continue reading Questions are good for your business!
A strategic engagement plan is essential for every business. Author, hairdresser, business consultant, butcher, baker or candlestick maker; when you are in business you need to gain and keep customers' and potential customers' interest. Why? Because it translates to brand awareness. When you build brand awareness, you are generating: LeadsSalesCustomer loyalty; andReferrals So how do … Continue reading Strategic Engagement
Building the know, like and trust factor, an essential element to sustaining and running a business, means building relationships. Choices galore abound when it comes down to deciding which products to buy and what providers to use. Options surround us. It can and does get super confusing! This is precisely why referrals and recommendations become … Continue reading Building the know, like and trust factor
Your Goals vs Your To Do list is something that is often confused. If you currently have a list handy, I want you to take a moment to go grab it now. Are there items on there that are actually going to be sucking up your valuable time and diverting you from your actual goals? … Continue reading Your Goals vs Your To Do List…avoid confusing the two
Your why is what gives you the momentum to keep moving forward. Understanding your why is not always easy. It can be elusive. There may be layers to work through till your "ah-ha" moment arrives. When it comes to your why your personal and professional lives need to be aligned. No matter whether you are … Continue reading Understanding Your “Why”
If you are new to the online world, affiliate marketing could be something you are not super clear on. It has always existed in one form or other for as long as sales have been happening. However, it has definitely grown in popularity with the advent of more users in the online space. How it … Continue reading Affiliate Marketing – what exactly is it?
Despite the deluge of social media, and paid advertising nothing can beat referrals. These are absolute gold for any business. 1 - Acquisition Costs Are Minimal Your happy customers are doing the marketing for you. Of course, this only happens if you give good service, are attentive to your customers’ needs. It means going the … Continue reading Why Referrals Make Great Sense for Your Business
Change = New Opportunities when you embrace them and choose to adopt a positive mindset. Changes are part and parcel of all our lives. From the day we arrive in this world, change is inevitable. We are constantly changing as we grow. Learning. Evolving. Being in business it’s exactly the same. Periods of growth and … Continue reading CHANGE = NEW OPPORTUNITIES
A/N My interviewee this week is recognised as one of the Top 25 European Office 365 Influencers. Only two women made this list. She is also one of the 4 women recognised in the Global Top 25 Office 365 Influencers. As if that's not enough, she's also been awarded the Microsoft Most Valuable Professional … Continue reading An Interview with a Top Influencer