My Epiphany

It’s been a little while since I’ve done a personal update on my blog, so here goes…

Where am I now?

I’m in Darwin, Australia. It’s my home base, my house is here and so are my kids, Wayne and Sasha (albeit they are adults. Well, most of the time!) and of course our dogs, Janie and Molly, who are two very spoilt pooches.

Janie - a faithful old friend
Janie – a faithful old friend

Since I got back, it’s been wonderful to sleep in my own bed, be with my family, see friends of 30+ years and to re-engage with the special places and people that make up ‘Territory’ life.

Things like gorgeous sunsets, noodles at Parap Markets on a Saturday morning, midnight swims in the pool to cool off on these terribly hot nights! Thank goodness for airconditioning is all I can say.

As much as I would love to return to Europe, at the moment that’s just not possible until probably later in 2016 – but that’s not far away! SO, I’ll definitely be in Darwin till February at least. If any of you are headed this way (to Australia), I’d love to see you!

There are very good reasons for staying put here in tropical Oz for the duration of the Northern Hemisphere winter – the obvious one is that I really do feel the cold – a lot! I hear from my friends in Spain and it’s pretty chilly at the moment. I think I prefer being hot to being cold.

Another reason, is that I have had a bit of an epiphany!!

My Epiphany
I’ve always been passionate about creating and maximising opportunities, which has stood me in good stead commercially for years and, I am very proud of the professional recognitions I’ve received.

Yet, I’ve always been more interested in helping people and that passion translated to making a real difference – more so since my breast cancer diagnosis some 18 years ago.  I give thanks everyday that I have been fortunate to survive thus far!

The diagnosis was the catalyst that led me to establish Dragons Abreast Australia, a national charity of 2000 members embracing the life-affirming, health promoting, benefits of dragon boat paddling for breast cancer survivors.

Maureen & Darryl Manzie, Marco Montenuovo, Lara Riva, Peter Hazelman & his lovely wife. Volunteer of th Year Awards 2014
Maureen & Darryl Manzie, Me, Marco Montenuovo, Lara Riva, Peter Hazelman & his lovely wife. Volunteer of the Year Awards 2011 where my Lifeline volunteers – Marco & Peter were recognised.

Since I stepped away from the day to day operations of Dragons Abreast, I’ve been involved with refugees and asylum seekers, teaching English as a Second Language, and, as CEO of Lifeline Top End, within the mental health arena.

I’ve always been able to juggle my not-for-profit work, travel and time zone variations, with that of my own business, Dragon Sisters. But I must confess that, like many who espouse an important cause, I’ve often left a great deal of Dragon Sisters work to my associates – frequently flitting off around the globe on some quest or cause.

Over the past 12 months, whilst I’ve been based in Europe, there’s been more and more people asking me for help. Help to enable them to create and maximise their own opportunities.

Working with so many different clients has also made me really aware of how simple it is for me to help people who want to help themselves.

The other week I received a lovely note from a client, it said, ‘thank you for being the angel sitting on my shoulder’. This really touched me and it meant a great deal to me, as you can imagine.

Regardless of whether I am engaged with charity work, working with clients half way across the globe or with one on one personal development coaching, mentoring and English teaching, I find that we are all in the same boat. We want to be empowered and effective at getting meaningful and positive outcomes. 

I also realised this is something I truly love doing! I love working with individuals towards achieving a better outcome either personally or in business. It really is my passion! But, in addition to being my passion, it’s something I am really good at. Yeah, I know, we’re all good at things we like. Simple really!

Over the last 8 years Dragon Sisters has developed strategies and resources to help people achieve what they want, or at the very least get them on the right pathway.  Everyone wants to realize their true and full potential, and that is my life and Dragon Sisters’ ethos.

The downside, for me personally, is that time is a massive constraint. There are only 24 hours in the day and, much as I’d love to, it’s simply not possible for me to help everyone. This frustrates me, because I know the strategies I teach  work. They are also not rocket science!

Soooo much of what Dragon Sisters has on hand has proven effective for so many (myself included), that I thought, ‘wouldn’t it be great to parcel up those resources and make them more accessible and available to anyone who needs them?’  This was my epiphany moment!

Challenges of the Virtual World

Maybe I’m a slow learner, but I realised the way forward has to be via the virtual world.  It offers me the ability to share helpful techniques.

Given that I mostly work with clients scattered across 5 continents, one of the challenges has been coming up with a way of recreating face to face workshops and personal one on one sessions.

I’ve been forced to think outside the square, embrace new technology (big learning curve!) and to create new ways of presenting information.

Judging by the reaction to the first release – over 2,500 people engaged with this – means I’m definitely on track. I am extremely excited! If you want to take a peek it’s here.

As always, love your feedback here or via a personal email or note.

Michelle

Interview with a Keyboard Player/Musician

A/N This weeks interviewee is a guy whose carved out a different kind of career for himself. Read on to learn how he’s managed to make his boyhood dream a reality, and the lessons learnt along the way.

Tell us a little about your career and how you ended up where you are today.

I actually have two careers – in my day job, I am a Sales & Marketing Manager for a professional audio solutions provider called Audiologic which I’ve been doing for just under three years following a number of years as a Business Development Manager for major audio manufacturers like Bose and Sennheiser. My other career (or night job, if you like) which I’ll be talking about is that of a musician.

I had a fairly traditional formal introduction to music at Rishworth School – 10 years of piano, flute and theory lessons along with studies in ‘A’ and ‘O’ Levels (including an ‘O’ Level in History and Appreciation of Music which I took a year earlier.) This was only part of the story though as there were many opportunities to further your musical experience at school including the annual Music Competition and various other activities into which I always threw myself wholeheartedly!

When I left school, I went to live in South Africa with my parents and, owing to my ‘A’ Level grades not quite being what I needed for my chosen University, I decided to start work in a local music shop in Johannesburg called Soundhouse. It was there that I began to meet many of the local musicians and found that keyboard players like me who could read music and understood synthesisers were a relative rarity – everyone wanted to be a guitarist or drummer! So – I joined my first function band called ‘Atlantic’ in 1989 – and was promptly fired from the band three months later for not wanting to rehearse!

Over the next year or so, I ‘paid my dues’ (and in doing so learned some much-needed humility and desire to rehearse) in all sorts of different environments including a production company who used to put bands together for specific events. I would receive a phone call in the morning and, if I was available would have to meet the band of musicians (usually different from the last ‘band’ that was put together) that afternoon – have a brief rehearsal then play for a corporate function that night! The pressure was immense, but the experience of playing different music with different musicians on every occasion certainly did wonders for my versatility as a player.

I spent 1991 to the end of 1993 playing hundreds of gigs for various South African bands including Toys for Girls, Communique, Skippy & Savannah and Dessi B – from tiny little pubs where no-one came to listen, to large clubs with a few thousand people. Throughout all this, I also maintained a day job – first with Soundhouse until 1992 then I went to work for the local distributor of the keyboards that I used as a Technical Product Specialist. The day job was a concession to my parents’ old-school concern for the transitory nature of the music industry, but that also honed my work ethic so there were no complaints!

At the end of 1993, I joined a rock theatre show called Stage Fright as Assistant Musical Director which happened after the producer of the show saw me play at a Benefit Concert for one of the local musicians who had been in a road accident – he liked my rather ‘energetic’ playing style (I was not really one for just sitting behind the keyboards – I had been known to break keys and send keyboards flying off their stands in my enthusiasm:)) so a year of playing in theatres began. During this year, the Miss World pageant was held at Sun City in Bophutatswana and the band from Stage Fright had the honour of playing for the Coronation Ball – certainly the largest gig of my career to-date, seen by quite a few people on TV.

I returned to England at the end of 1995 and didn’t play for a while following falling down some stairs in April 1996 and breaking my right wrist in three places. I spent some 18 months getting my hand and wrist put back together and the operation (a Brunnelli Procedure) actually featured in a book by the surgeon as it was a relatively complex rehabilitation.

In 2004, whilst working for Harman Pro, I discovered that many of my colleagues were musicians – including a singer who I knew from my time in South Africa. We had a brief discussion about playing music, went to a random band name generator on the internet and ‘5 Consultants And Their Fish’ was born… We were all mid-30’s professionals by this time with no desire to go back to playing in the pubs and clubs for next to no money, so targetted the high-end wedding industry as a ‘music solution’.

We attended our first Wedding Fair in October 2004 with (I’m slightly ashamed to admit:) pictures on the walls of the exhibition stand (which were actually stock photos off the internet) ‘signed’ by famous people thanking us for our services at their weddings!! Despite the little exaggeration (we hadn’t actually played a gig together by this stage) we left that fair with £11,000’s worth of deposit cheques!

In 2008, 5CATFish (as we became to be known) were voted ‘Entertainment Supplier of the Year to the Wedding Industry’ in the Wrapit Awards held at Claridges. The band continued through to 2011 when I took a break to study my MBA at Warwick Business School.

Coming right up to date, in March of this year I was approached to stand-in with ‘The Meatloaf Story’ for the last 9 nights of a national theatre tour after they had lost two other keys players to accidents… I had one night to learn the full two hour show and, after the first night, which was – well – a little unprepared, shall we say, the remainder of the tour went well, culminating in me being asked to join the other show which this company produces – ‘Vampires Rock’. We are currently in rehearsals and the 40-night national theatre tour starts on October 2nd.

What makes someone good in your chosen field?
A mixture of reliability, flexibility and ensuring that, in amongst doing something that you love in return for money (which is not the case with every career) you treat playing music as just another career and deal with it as professionally as any other job. Also, it’s important to be able to get-on with people…

What mediums/areas do you mostly operate in?
In terms of musical style, most of my experience has been in rock, soul and pop.

What can be challenging about your profession?
Owing to my preference of maintaining two careers, the main challenge is logistics, especially with the looming tour with Vampires Rock. Learning time for new material can be a real drain on what would normally be my spare time too, so I am lucky to have an understanding and supportive wife!

What do you most like about your profession?
I get to do what I dreamed of as a child every time I go on stage! I’m lucky to be in a position where I am able to be a little more choosy about the musical jobs I do these days and so have the honour of playing with some incredible musicians which just drives me to improve. Also, music is something that you never stop learning – I’ve been playing for almost 40 years and I’ve just started seeing someone for lessons in composition.

What has been your most embarrassing professional moment?
The first night of the recent Meatloaf Story gigs is right up there! Meatloaf tends to be all about the piano in some of the tunes and there are some especially prominent piano-based introductions to songs in the show. With only one day to learn the set, I was hopelessly unprepared and when the follow-spot light shone on me for the intro to ‘For Crying Out Loud’ I basically froze and the ensuing 30 seconds or so were akin to the great Les Dawson! Traumatizing in front of 600-700 ardent Meatloaf fans, but I think they forgave me…

What has been your most nerve-wracking professional moment?
There have been a few, but playing the fanfare for the entry of Miss World to the Coronation Ball in 1994 was certainly one of them. Also, my favourite band is an American rock band called Toto and I played in a tribute band to them a few years ago. We rehearsed for about 7 months as some of their music is really quite challenging to play as they have two keyboard players and I was trying to cover both keys parts on my own. We booked a venue called ‘The Robin 2’ in Wolverhampton for our first gig and I had to go on stage to play an instrumental to open the show in front of a few hundred hardened Toto fans – for some reason, one of my most terrifying musical moments.

What one piece of advice would you give someone starting out their careers; especially in your field?
Be on time, be professional, be flexible, be friendly… (OK – that’s four pieces, but they’re all so important!)

Is there anything else you would like to share?
There are a few professional musicians who I am delighted to call my friends and they all share my views (or I share theirs, whichever way you view it) of working just as hard at music as you do at any other job in order to succeed.
You might not get to be in the Charts with a Number 1 album, but you can still make a good living from having more than one string to your musical bow – one of my favourite drummers plays, tours, teaches, writes, plays clinics for equipment manufacturers and makes sure he brings his best to everything he does.

Living the boyhood dream.
Andy Lewis – living the boyhood dream.

Andy Lewis is a professional keyboard Player/Musician.

You can follow Andy on Facebook

Company: 5CATFish

Contact Details: andy@5catfish.com 

Interview with a Mediator & Conciliator

A/N – I first met our inspirational interviewee when I took on the role of CEO at Lifeline Top End. 

Tell us a little about your career and how you ended up where you are today.
I had a good education in the UK and a mother who believed her daughters were entitled to be educated as well as her son. I did an honours maths degree Imperial College, London and went straight into secondary school maths teaching in 1957.

Sex without marriage in those days was a dicey option so I married in 1958 and between 1963 and 1967 had three children. Five years home as a full time mother drove me nuts so I was fortunate to be able to return to teaching part-time at an exclusive girls boarding school with a crêche!

My husband successfully applied for a job in Darwin in 1970 and migrated in September. The children and I followed in December (I had to give a term’s notice) and actually arrived on 1/1/71. Over the 18 1/2 years from July 1962 to December 1980 I was out of full-time work but involved in many things, including occasional teaching and studying for a Diploma in Secondary Education.

I spent 3 years with AMP discovering that I was better at teaching than at selling (but saving myself from 24 hours a day immersed in teenagers!) then returned to teaching.

By the end of 1982 my husband and I had separated and he subsequently re-married. I spent 1984 to mid-1989 in secondary schools, always teaching maths, of course! I was then fortunate to be accepted to the staff of the maths section of ITAFE, under the umbrella of the then NTU (now CDU) in mid-1989 and I remained there until January 2005.

From 1993 to 1996 I had completed a Master of Science (Science Education) [really maths education, but there was no separate category!] by thesis through Curtin University of Technology. During my last semester as a maths lecturer in 2004 I commenced studying law, continuing as a full-time student through 2005 until the end of 2007. I also undertook the LEADR Mediation Training Course in 2006 and during 2007 completed all the theory involved in the Graduate Diploma in Legal Practice as well as the last 5 units in the law course.

Once I had completed the placement component of the GDLP, I was admitted as a Barrister & Solicitor at the Supreme Court of the NT in February 2008. I practiced as a lawyer, mainly in the criminal law area, until the end of June 2012 and retained my practising certificate until the end of June 2015 so that I could continue to provide occasional free legal advice at the sessions conducted by the Darwin Community Legal Service. Since 2012 I have been engaged in conducting occasional mediations through the Community Justice Centre and in August 2015 I completed a Conciliator Masterclass for the Anti-Discrimination Commission, again conducted by LEADR.

What makes someone good in your chosen field?
My upbringing and the nature of the education which I was privileged to have (all free in those days!) left me with an unwritten obligation to put back into society. I was brought up as a Christian and have no problem accepting the ethical standards, it expects, but have too much of the scientist in my nature to accept blind faith. So I am an ethical agnostic and, as the Dalai Lama says, recognise that I am here to help others – as well as enjoying my own life!

I realise that I have had privileges not shared by all and have skills which I can use to help others. My motivation to study law – which built up over a 30 year period! – was driven by the many examples I encountered of people whose lives were damaged or destroyed because they could not afford legal advice.

Mediation requires the facilitation of a discussion between two parties in dispute in the hope of their arriving at a solution they can both live with. Mediations conducted through the Community Justice Centre (CJC) are free so the parties do not incur costs and can avoid the adversarial approach taken by lawyers.

Win-win beats win-lose hands down! Whether I am good in my chosen field is for others to say. I know I try to do my best to help others when possible.

What mediums/areas do you mostly operate in?
Over time I have been involved in a voluntary/honorary capacity in many organisations. Since coming to Australia I have been in various roles and representative capacities with the boards and committees of the Parap Pre-School Association, the NT Pre-School Association, the Inaugural Council of the Family Planning Association of the NT (including its Education Sub-Committee), The Housing Commission, the Mathematics Teachers Association of the NT, the CDU Law Students Society, Undergraduate Member of the CDU Council, Life Education NT, Lifeline Top End, Darwin Community Legal Service and the Environmental Defenders Office.

I am currently on the Human Research Ethics Committee of CDU and, some years ago represented the School of Technology on one of the NTU Ethics Committees. I guess all that adds up to feeling that I want to be involved and help with important decision making without necessarily having to carry the entire weight of an organisation on my own shoulders!

What can be challenging about your profession?
It is hard to now define my profession! I still take a strong interest in maths education and am appalled by the fact that the desperate need for maths teachers in 1957 shows no sign (in 2015) of having been in any way ameliorated by subsequent actions.

I personally feel that education needs a complete overhaul and teachers should not be regarded as surrogate parents! Parents need to learn how to socialise their own children (and I know from experience that is more easily said than done!) Bureaucrats with no recent classroom experience are not in a position to tell teachers how to do their jobs.

As far as the law is concerned, I am far happier with alternative dispute resolution methods. Law and justice are too often poles apart and enforced solutions are less palatable than ones reached from some degree of consensus.

More so today than at any time in my life, I want to change the world. Governments are making life harder not better for the majority of the population and the gap between the privileged and the desperate has become massive. Through Facebook and Twitter I am discovering how vast is the apathy of an alarmingly large proportion of the population who seem locked into the consumerism and ‘I’m all right” modus operandi. I will not despair, but it is a challenge!

What do you most like about your profession?
I think the most satisfying thing in my life these days are having the parties to a mediation shake hands, smile at each other and walk out putting their dispute behind them!

What has been your most embarrassing professional moment?
I had a matter before the Master in the Supreme Court. Because those at the bench have a microphone which enables recording of all that they say for the benefit of the transcript, I suspect they do not appreciate that they often do not speak loudly enough to be heard in the body of the Court. On this particular occasion, as I could not hear what the Master had said I asked him to repeat it. I got a curt “Are you deaf Ms Jacob?” to which I probably replied “yes” since it would have been inappropriate to suggest the fault was not mine.

What has been your most nerve-wracking professional moment?
My most embarrassing experience was when – as a very inexperienced lawyer – I took on a matter that had previously been handled by a lawyer in a different practice who was not free to continue with the client. I did not know enough about Court procedure and the complications which arose left me with nightmares. I knew I had not helped the client and was entirely mortified.

What one piece of advice would you give someone starting out their careers; especially in your field?
Train and practice as a mediator BEFORE you study law. You do not need to be a lawyer in order to mediate but the skills you develop as a mediator can be invaluable to a lawyer. The adversarial nature of the Court (and politics) is destructive and learning to help people talk to each other is more rewarding than fighting counsel for the other party! Incidentally – mediation has an approximately 80% success rate!

Is there anything else you would like to share? I think we all have a great many different personalities and which one we exhibit depends on the company and the circumstances. You may bring out the best in someone whereas I might bring out the worst. (I think our recently deposed PM brought out the worst in me and we have not even met!).

I am deeply concerned about the damage that extremism in religion is doing to the world. In my opinion, power corrupts and this can be seen in both religion and politics. Religion should help everyone to live as nearly as possible in harmony – accepting that some people’s brains are not appropriately wired for this goal – and if it causes wars and worse, how can you believe it is the right way to think?

For me, if I am remembered for a short while by a few people after I die, then I will have a life after death. It may not be for eternity, yet if my ashes return to the ground, then even eternity might be an option!

Rosemary Jacob & Michelle Hanton
Michelle Hanton and Rosemary Jacob

Rosemary Jacob (nee Melville) is today a practising Mediator and Conciliator available in Darwin, NT, Australia, through the Community Justice Centre, to undertake mediation and conciliation.

An Interview with a Ghost

My younger self - Kashmir
My younger self – Kashmir c1977

Do you remember wondering what you would like to do during your late teens and early twenties?

When I was making the transition from educational life to working life, I was keenly interested in career options and in hearing about others’ experiences – particularly if they were in a field I was considering.

It’s occurred to me that, within my network alone, there’s probably several hundreds of years’ worth of experience and insights, which the young me would have found informative at that stage in my life.

The idea of sharing with the younger generation appeals to me, so I’ve come up with the “Interview With A (job title)” series. I’d love to know what you think of the concept and if you’re willing to contribute.

Here’s the first instalment

Interview with a Ghost

I:      How did you get into ghost writing?

G:     By accident, or serendipity … I’ve always written, since I was a kid.   In my working life, I was asked to write skits, newsletter pieces, marketing collateral, training material.   Mostly corporate stuff.   About 8 years ago we were managing an international event for the not-for-profit sector and needed a no-cost means of promotion.   So I wrote print media community interest pieces which journos ran under their own by-line.   It worked really well.   The event had participant numbers equivalent to the Winter Olympics.   That was really the start of my ghost writing.

I:      What makes a good ghost writer?

G:     Understanding the target audience and having a good handle on the personality, or entity, you’re ghosting.

I:      How do you achieve that?

G:     I’m from a sales background, which is all about representing your organisation and communicating their product or service in ways that are relevant to the target audience’s interests and motivations.   With ghost writing, you’re putting yourself in another person’s shoes and thinking from their perspective.   We (Dragon Sisters) use a range of tools and research to get to know a client and their audience, to make the content authentic, personalized and engaging.

I:      Who uses ghost writers, and why?

G:     In my field, public figures, professionals and all kinds of businesses and organisations use ghost writers for promotional purposes.   The reason is that they are too busy and or, they don’t know how to write strategic, engaging content themselves.   There’s a surprising number of PR agencies who sub contract to us.   Audience engagement and growth is faster and more effective through social media and on-line platforms than any other professional and business development means.   In marketing terms, strategic content creation is king.

I:      What mediums do you mostly write for?

G:     Blogs, articles, newsletters, marketing collateral including websites and of course, social media – mostly LinkedIn and Facebook.

I:      What can be challenging about your job?

G:     Writers block! It can be a bit of a challenge since all my work is deadline dependant. Weirdly though, I often come up with better stuff working under pressure than when I’m cruising.   Luckily!

I:      What do you least like about your job?

G:     Time zones.   Sometimes I’m racing to beat the clock at 2am because I know my client across the globe will be getting up and getting on line then.

I:      What do you most like about your job?

G:     Great clients!   Many of my clients are over-seas or inter-state so I never get to meet them face-to-face, but ghosting them creates a unique relationship; they trust me with their reputation and that creates quite a bond.   I really like all the clients I work with.

I:      What has been your most embarrassing professional moment?

G:     I wrote a bit of an off-the-wall skit for a national conference when I worked with Vodafone.   I wasn’t told ‘til the 11th hour that I’d be the one to deliver it.   I had to wear a ridiculous get-up and I had the public speaking skills of a sausage.   Thank God there were no iPhones or social media sites back then!

I:      What has been your most nerve-wracking professional moment?

G:     Appearing on the Bert Newton Show.   (It was a long-running Australian national TV show).   That was a horrible 10 minutes which felt like 10 hours.   I was so nervous I thought I would throw up over the presenter; a very elegant, popular presenter named Moira.   (Moira was very thin – it’s true what they say about the camera adding pounds – and next to her, I looked like a nauseous blimp).

I:      What one piece of advice would you give someone starting out in your field?

G:     Where I started out and where I’ve ended up (so far) are really different places and I’ve taken some circuitous routes, during which I’ve learnt that nothing is ever wasted in terms of building experience and skills.   So my advice would be:   when an opportunity presents itself, even if it’s apparently not on the trajectory towards your immediate goal, make room to accommodate that experience; you never know where it might lead, even much later in life, and there’s no substitute for experience.   If you want to write, a wealth of experience makes for a nice fat memory bank – which is a great resource for any writer to have – and especially for a ghost writer, where you have to relate to a diverse client base and target audience.

Photo of Yvonne Toering
Yvonne Toering 2015

Yvonne Toering is a business development consultant and ghost writer with Dragon Sisters, Australia.

Back at my own desk – finally!

What a whirlwind it’s been the last six weeks. Whizzing back and forth across time zones between Australia and Europe meant no time to get really settled in properly at home.

It’s great to finally be back home this last week with my feet back under my own desk. All my own bits and pieces surround me, including the dogs who take turns coming into the office and curling up on the carpet.

Don’t get me wrong globe-trotting is great; especially with business class upgrades – thanks, Qatar Airways – as it meant arriving back home, after delayed connections, less drained than usual. I’ve been able to hit the ground running rather than staggering in a fuzzy jet-lagged state. Sky beds are wonderful!

Michelle & Yvonne
Yvonne and I at the end of our intense, but fun-filled strategic planning day.

As I’ve been absent for a year, there have been no face to face meetings. Online meetings and agendas are all very well, but sometimes a face to face meeting is essential. Tuesday saw us hold our first Dragon Sisters strategic planning meeting for the new financial year (in Australia the financial year starts on 1 July). Yvonne and I also factored in a ‘Me time’ lunch down at Cornucopia. So lovely and relaxing down by the water.

The end of year review in June allowed me to take a helicopter perspective of operations. It showed just how much is changing; how new developments have been shaping our modus operandi in exciting ways. Being a collaboration of global professionals, we’ve been lucky in that we can almost always react in time, and frankly opportunistic, ways, to meet needs and demands.

I found it very interesting to note how diverse client businesses share marketing commonalities no matter where they are located or what their business is. I was surprised to see the biggest growth areas of our operation is brand and strategic positioning for businesses that have been in existence for over five years as compared with newer businesses. I guess it just goes to show that everyone is conscious of the need for a regular and independent organisational objectivity assessment. Clients must also be impressed with what we are doing with their LinkedIn profiles and social media management as additional requests continue to come our way from the same businesses.

The Dragon Sisters Writing Bureau Service is another area that grows on a daily basis so we’ll be continuing to beef up our team. I’ve personally had the pleasure of tackling a broad range of fascinating subject material.

As a result of the review, we have packaged some services based on most popular requests. As always, there is never a dull moment, but those of you who know me well, know I love to keep challenged. So if you know of another wonderful challenge or a client who might benefit from working with me don’t hesitate to make a referral.

Michelle

A coach or a mentor?

Allan Jagger OBE & Michelle Hanton OAM

I suspect that each of us can fondly remember our best coaches and mentors.

Why? Because they have shaped our lives and influenced the development of our personality.

We may not have recognized that at the time, but with hindsight it is easy to look back and recollect them.

But are coaches and mentors the same thing?

Although the terms are sometimes used interchangeably, mentoring and coaching are two very different experiences.

The result of both coaching and mentoring is success and personal growth. However, each takes a different path towards the ultimate goal.

The benefits of having a mentor

Sharing is something we are usually taught as children, to share our toys, and our sweets are often our first lessons in sharing. Research suggests that most people are not selfish when it comes to the proliferation of knowledge, we are genuinely happy to share.

A mentor is someone who shares and often has a personal, emotional stake in the outcome of a certain situation, being biased in your favour. Mentoring does not usually produce short-term results, rather it lays the groundwork and plants the seeds of growth.

Allan Jagger OBE & Michelle Hanton OAM
Allan Jagger OBE – a wonderful mentor – and myself

It’s no secret that humans use emotional tags to process information and develop behaviour.

Mentoring is a lasting arrangement that shapes much more than a career. It validates you as a person because a mentor’s job is to nurture and help you discover and develop yourself.

You can draw strength from a mentoring relationship, and many of us have a wide range of formal and informal mentors in our lifetimes.

A mentor’s influence will always depend on the strength of your relationship.

Given that human interactions and emotions are unpredictable, the volatility of this arrangement is a double-edged sword. A disagreement between the two parties can destroy your professional gains, given that the entire structure is built on admiration.

Mentoring can be done at a conscious or unconscious level. It is often a profound, long-lasting experience that is mutually beneficial for both parties.

The benefits of having a coach

On the flip side of the coin, we have coaches. Of course, each person’s approach is different, yet there are certain commonalities.

In contrast to the warm, nurturing, mentor, a coach is someone that is expected to be there doing a job, just like a sports coach, to bring out the result you desire.

Coaches must be pragmatic, performance-driven and logical. They must shun the broader, long-term approach of mentoring.

You could say coaches represent the boot camp of life: you may not like it, but they can teach you skills that can turn your life around fairly quickly. If you are in such a position, affection and respect are optional.

Coaching is a business relationship, where money changes hands, and a result is expected.

Coaching is usually a formula approach to self-improvement, with more predictable, consistent results. If you are going through one of the life’s rough patches and you want to resolve your issues as soon as possible, a coach is what you need.

A coach is a person to call if you need a performance boost, short-term results or some tough love. A mentor is more of a life guide, with a genuine interest in each person they choose to mentor as there is normally no financial exchange taking place. There are definite benefits for both parties, but these are generally personal satisfaction and at the pay it forward level of making the world a better place.

In my opinion, you can be a coach without caring (although good coaches always care!), but you can never be a mentor unless you do care.

In addition, the results of mentoring are less consistent than when working with a dedicated coach. That said, mentoring relationships tend to be more fulfilling and often turn into lasting friendships even when the mentoring days are long finished.

As always, I’m happy to answer inbox queries and love to see your comments here.

Michelle


My next steps

In Australia, July 1st marks the start of a new financial year. For most businesses, regardless of size, the precursor to this is a period of frenzied activity. Wrapping up the old financial year and preparing for the new: creating new strategies, setting and taking new directions, evaluating the past year’s performance success factors and deciding where to focus energies and resources next. It’s a part of the year-end process that I enjoy because it is a wonderful period of reflection where the results are normally visible and measurable. I derive great enjoyment from my involvement with my clients and personal students, both as a business woman, a teacher and as a bespoke coach.

En route with my niece
Singapore stopover with my niece

This year, the 1st of July also marked the date I arrived back in Australia after almost a year spent working in Europe. Instead of travelling solo, as I so often do, I was accompanied by my 13-year-old niece, who I was bringing on her very first visit to Australia. My son, who’s been spending the last couple of months in Europe was also accompanying me. We took time out to make a short stopover in Singapore and introduce Alexa to a little part of this island that hold so many memories for all the Van Buerle family.

My very long journey back also allowed me plenty of thinking time. Time to reflect on what direction to pursue next in life. Teaching, guiding and coaching is such a rewarding, enriching, privilege on so many different levels, not least of which, is the sense of making a significant contribution to both the personal and business growth of clients and students alike. The wonderful thing about introducing new experiences, concepts, thoughts and ideas is that I can help people develop and grow so that they can achieve their goals regardless of whether on a personal or business level. Alexa’s experiences on this trip to Australia will be with her for the rest of her life. She will be able to use them as building blocks for her future. It is not too dissimilar to the experiences I offer my clients in the sense that it is building capacity for growth.

There is a misconception that a coach/mentor is a guru-like figure who spends their time telling lesser mortals what they should be doing when, in fact, nothing is further from the truth. It is about greater understanding, empathy, trust, respect, confidentiality, mutual liking and being on the same wavelength. It’s an egalitarian relationship of strong integrity and authenticity. I often develop a special relationship with those I work with and in some cases it even becomes an ongoing friendship.

My role as a coach/mentor has developed from working with diverse cultures and organizations. People began to consult me on matters that they were ‘stuck on’, life and business areas that they wanted better results from, identifying ways to move forward, strategies to move in new directions. My business achievements, life experience, cultural range and above all, my passion for progressive, empowering growth, seemed to resonate with individuals from widely varying backgrounds, age groups and levels of experience. They all have had the common objective of wanting to effect positive, meaningful change.

Image courtesy of Stuart Miles at FreeDigitalPhotos.net
Image courtesy of Stuart Miles at FreeDigitalPhotos.net

You could say that this kind of work crept up on me. I’ve found that there is nothing more fulfilling than working, either as a coach, mentor or teacher, to facilitate the achievement of powerful outcomes. With the wonders of technology, it does not seem to matter where I am geographically. My only real limitation of being able to help more people is time. Whilst working full-time I was only able take on a very small number of personal clients which was why the year in Europe was so wonderful, as it opened up considerably more free time in my work diary.

On my long journey from Barcelona to Darwin, I had time to think carefully and decide that I am making the time. I do not want to be bogged down in a corporate job. Sure a high salary is nice, but at the end of the day it is not fulfilling for me. Instead, I have decided that I am making the time to do what I really enjoy and that is being able to take on a few more personal clients through our Dragon Sisters global network. I am very happy with this decision and excited to think about the new goals, the new solutions and the new individuals that I’ll be able to work with over the next twelve months.

So, to all those who’ve been asking whether I will be available this year, the answer is yes. If you or someone you know is struggling to find solutions to achieve business ambitions or just generally wants to get life on track, I’d be happy to have a confidential, exploratory ‘chat’ about how I may be able to help.

Michelle

P.S. You can contact me via michelle@dragonsisters.com.au